ULTRAFIT · Denpasar · version 4 · updated 25 Sept 2026
Health and injury
Training here is physical. Tell your coach about any injury, medical condition or pregnancy before you start, and stop if something hurts. You train at your own risk and you are responsible for telling us what we need to know to keep you safe.
Memberships
A membership gives you unlimited group classes. A 1 month membership runs for 30 days, 3 months for 90 days and 1 year for 365 days.
It starts on the day of the first class you book with it, not the day you buy it. Book on Monday for a class on Wednesday and Wednesday is day one. That class counts whether you turn up or not. If you cancel it more than 12 hours before it starts, the membership waits for your next booking instead.
Start your membership within a year of buying it.
A membership is for you alone. It cannot be shared, transferred or used to book someone else.
You can buy your next membership at any time. It starts with your first class after the current one ends. Renewal prices shown in the app only apply while your current membership is still running.
You can pause a membership that has started, using FIRE points in the app. The cost and length of a pause are shown there. You cannot book while paused, and the paused days are added to the end of your membership. Cancel any classes you have booked during those days before you pause.
Booking and cancelling
Cancel more than 12 hours before a class and it costs nothing.
If you cancel within 12 hours, or book and do not turn up, the spot was held for you and somebody else could have had it:
On a membership: it is a strike (see Strikes below).
On a session pack: that session is used.
Paid from your wallet: the class is not refunded.
To cancel, open Upcoming in the app, tap the class and cancel it there.
Strikes
Strikes apply to memberships. A late cancellation or a no-show is a strike. Your coach records who did not turn up. After a strike we email you to let you know.
Two strikes within 30 days and you cannot book classes with your membership for 3 days, starting on the day of the class you missed or cancelled late. Any classes you had already booked in those days are cancelled. Every further strike within 30 days of your last one means another 3 days.
If something serious kept you away, message us on WhatsApp.
Session packs
There are two kinds of pack: group class packs for group classes and open gym packs for open gym. Each booking uses one session.
Packs are shared. You can use your sessions to book friends and guests too, and every person you book uses one session from your pack.
A pack is valid for 12 months from the day you buy it. Sessions not used by then expire.
Your wallet
The wallet is money you place with us in advance to pay for classes, packs, memberships and shop items. It is a prepaid balance, not a bank account, and it earns no interest.
Transfer the exact amount shown when you top up — the odd digits on the end are how we match your transfer automatically, usually within a minute.
Any bonus we add is promotional. It lands in the same balance as your own money and is spent alongside it.
If you send us your receipt we may let you book straight away against the deposit you have shown us. If the transfer never arrives, those bookings can be cancelled and the balance corrected.
Money topped up to your wallet is not refundable. It stays in your wallet until you use it.
Wallet money can be moved to a friend's wallet if you ask us and we approve it. Message us on WhatsApp.
If money lands in your wallet by mistake we may correct it, and we will always tell you when we do. Every change to your balance is recorded with the amount before and after.
Refunds
Packs and memberships are not refundable.
If you bought one and have not used it — no session booked from the pack, or a membership that has not started — we can turn it back into wallet money for the amount you paid. Once it has been used, it cannot be converted.
We never pay money back to your bank account or card.
Bring a friend
Share your code or invite link from the app. Your friend has to be new to ULTRAFIT. Rewards are shown in the app and are given as wallet money or membership days, never as cash. We can take back rewards earned by misusing the programme, for example by inviting yourself.
Turning up
Come ten minutes early for your first class so the coach can show you the stations. Classes start on time.
Photos
We take photos in the gym, and members post their own in the app. Anything posted in the app can be seen by anyone, including people who are not members. If you would rather not appear, switch off "public profile" in your Profile and tell a coach.
Under 18s
HYROX Kids is for 9 to 15 year olds. A parent or guardian books, agrees to these terms and holds the account.
In the gym
Put weights back where you found them, wipe down what you sweat on, and listen to your coach. We can refuse service to anyone who makes the place worse for everybody else.
Questions
Message us on WhatsApp and a human will answer.
